In your business customer- & brand experience, after-sales service, flawless execution and sustainability go hand in hand. This asks for an efficient or responsive and sustainable closed loop supply chain that creates value during the entire lifecycle of your products and during the entire relationship with your customer. Returns management has become an integrated part of your business.

If you find difficulties in managing returns or if you recognize the opportunity to turn returns into value, 12Return is your partner to design, implement and manage your integrated reverse chain with a unique returns management solution:

1) An efficient, customer-friendly and plug & play e-commerce solution for returns from your web shop;

2) Smart solutions to support new product introduction and boost sales;
3) An innovative Direct Service solution for repair and replacement;

4) Innovative solutions for product recall, tailored to your specific needs and ready to use; 
5) Smart solutions for take-back of valuable parts, assets and products at the end of use;
6) Tailor-made solutions suited to your specific needs.

With our returns management solution, operational concerns and costs turn into control and value opportunities. Focus on your reverse chain leads to Customer Value, Sourcing Value, Environmental Value and Information Value. Upstream control leading to downstream value.